Answers, not sales pitches

Moving FAQs

The questions our Indianapolis customers ask before they book.

What areas does Soft Touch Moving and Storage serve?
Soft Touch Moving and Storage serves Indianapolis, Bloomington, Bedford, Martinsville, Fishers, Noblesville, Greenwood, Carmel, Westfield, Whitestown, Brownsburg, Plainfield, Avon, Beech Grove, Shelbyville, Greenfield, McCordsville, Broad Ripple, Irvington, and Speedway, IN. We also handle long-distance moves originating from Indiana.
Is Soft Touch Moving and Storage licensed and insured?
Yes. Soft Touch Moving and Storage is fully licensed and insured for both local Indiana moves and long-distance interstate relocations. Insurance and license details are provided on every written estimate.
How do I get a free moving quote from Soft Touch?
Call 317-284-1900 or fill out the quote form on our contact page. We respond within 24 hours with a free, no-obligation estimate. For larger moves, we offer in-home walkthroughs to lock in an accurate price.
What makes Soft Touch Moving different from other Indianapolis movers?
Soft Touch is a locally owned, family-run mover with 52 reviews and a 4.8-star rating. We specialize in higher-end residential moves where careful handling matters, and we run our own packing and storage operations rather than subcontracting. Owner John Craft personally oversees scheduling.
Do you offer packing and unpacking services?
Yes. We offer full-service packing (we bring boxes, paper, blankets, and packing crew), partial packing (kitchen and fragile items only), and unpacking at the destination. Packing can be booked the day before your move or same-day depending on volume.
Can Soft Touch Moving store my belongings between moves?
Yes. We offer short-term and long-term storage in our climate-controlled Indianapolis facility. Common use cases: closing date gaps, downsizing, renovations, or staging. Stored items remain in our truck-loaded vaults so they are handled only twice: once on pickup, once on final delivery.
Do you handle long-distance and out-of-state moves?
Yes. We handle long-distance moves out of Indiana to anywhere in the contiguous US. Our crew packs and loads your shipment; one truck, one driver, no transfers between depots. This reduces damage risk and lets us give you a firm delivery window.
How much does a local move cost?
Local moves in the Indianapolis area are priced by the hour and depend on crew size, truck size, and access. Most 2-3 bedroom homes fall in the $800-$2,400 range for the move itself, with packing priced separately. Every quote is free and itemized so there are no day-of surprises.
How far in advance should I book my move?
For local Indianapolis and Bloomington moves, two to four weeks of notice is usually enough. For long-distance moves, or for peak windows like the end of the month, summer, or Indiana University move-in and move-out weeks, book four to six weeks ahead. We will always try to fit in shorter-notice moves when the calendar allows, so call 317-284-1900 and ask.
Is pricing hourly or a flat rate?
Local moves are typically priced by the hour based on crew size and the time the job takes, while long-distance moves are usually a flat, written quote based on the size of the move and the distance. Either way you get a clear written estimate before move day with no hidden fees. Call 317-284-1900 or use the online quote to get your number.
Do you provide boxes and packing materials?
Yes. We can supply boxes, tape, paper, and specialty containers like wardrobe and dish boxes, and we offer full or partial packing if you would rather not box everything yourself. Tell us what you need when you request a quote and we will include materials and packing in the estimate.
Are there items you cannot move?
For safety and legal reasons we cannot transport hazardous materials such as propane tanks, gasoline, paint, chemicals, ammunition, or other flammables, and we recommend you carry irreplaceable items like cash, jewelry, and important documents yourself. If you have anything unusual, just ask when you book and we will let you know.
Can you move pianos, safes, and other heavy specialty items?
Yes. We move pianos, gun safes, gym equipment, and other heavy or awkward specialty items regularly, with the right equipment and crew size to do it safely. Let us know about any specialty pieces when you request your quote so we can plan the crew and protection for them.
Do you move on weekends?
Yes, we move seven days a week, including weekends, subject to availability. Weekends and the end of the month book up fastest, so if you need a Saturday or a month-end date, reserve it as early as you can. Call 317-284-1900 to check the calendar for your date.