FREQUENTLY ASKED QUESTIONS

The key to a smooth move is organization. Based on our years of experience, we have combined a series of frequently asked questions to assist you in organizing and planning your next move.

If you have additional questions don't hesitate to contact us or call 812 333 4755 . We're here to help.

• Is Soft Touch Moving fully licensed & insured?

  Yes, we are fully licensed and insured.

• Is Soft Touch Moving part of the Better Business Bureau?

  Yes, we are proudly a member of the BBB with an A+ rating!

• Is my estimate binding?

  Over the phone or email estimates are NOT binding. Binding estimates are given only with onsite estimate and signed scope of work.

• What forms of payment do we accept?

  We accept cash, check, MasterCard, Visa or Discover Card. We do not accept American Express. You are responsible for payment the day of your move. If your employer is paying for your move, please let our office know ahead of time so that we make arrangement for payment on the day or your move.

• Are my possessions insured?

  Soft Touch Moving, and all other licensed moving companies in the state of Indiana, will provide you with the same coverage: $0.60 per pound per article at no additional charge. This is the maximum amount for which we are liable regardless of the value of the item or cause of damage.  For example: 10 stereo valued at $500.00 = $6.00 MAXIMUM in claim value if damaged. You may purchase additional moving insurance to cover the full value of your items at www.movinginsurance.com.

• What if I have losses or damages?

  Any claim must be filed in writing and you must pay for services rendered before your claim is processed per Indiana Tariff Law. You can mail or email your claim. Our claim rate is less than 2% for the nearly 3,000 moves we complete each year. We will work diligently to address any claims you may have and appreciate in advance your understanding of the processes we have in place.

• What is a pressed wood waiver? Do I have to sign it?

  Yes, if your possessions include furniture made of pressed wood or fiberboard you must sign the pressed wooded waiver as part of your paperwork. Furniture items made of these materials are normally bought unassembled and normally cannot be successfully disassembled and/or reassembled for the moving process, even in the best of circumstances.  We require our clients acknowledge that pressed wood items may not retain their integrity during the moving process and agrees to waive our liability.

• Will Soft Touch charge me if the crew takes a lunch break?

  No, you will not be charged for the crew's lunch break. The time of the lunch break will be deducted from your final bill.

• Will the movers disassemble and reassemble my furniture?

  Yes, our movers will disassemble and reassemble anything you would like within our scope of work and capabilities. There is no additional charge for dis/reassembly of standard furniture with the understanding that it will take the crew additional time.

• Where can I purchase boxes and packing supplies?

  At one of our two offices located at 3150 S. Walnut Street. Bloomington, IN 47401 or 5136B E 65th St. Indianapolis, IN. We also offer delivery for some purchases, call our office to learn more: 812-333-4755 / 317-284-1900.

• Do I need to empty my dresser?

  Yes, please empty your dresser drawers. This minimizes the risk of damage. If you need additional boxes or would like Soft Touch to pack the contents of the dresser, please call the office and let us know.

• How should I pack my hanging clothes?

  If you have hanging clothes to move, the easiest and safest way to do that is to use wardrobe boxes. We offer wardrobe boxes for sale at affordable prices - please ask for options.

• Do I need to be present during the move?

  It is not required that you are present, but we recommend you are there should the team have any questions. A signature to begin the job is required, so if you will be absent please make arrangements to complete paperwork and arrange payment prior to your move date.

• What are additional charges that may apply?

  Packing materials are an additional cost; however if you pack all items and you are ready on the day of the move, you will not be charged for materials. Also if the scope of items we’ve been asked to move is different from the original description or circumstances such as long carries or several flights of stairs aren’t disclosed prior to the move, additional charges will be accrued. Our team will alert you of the need for additional charges and ask that you sign off on those charges.

• I understand this is not self-storage, so how will I access my possessions?

  You will need to make an appointment to access your storage, an access fee will be charged.

• How are my belongings protected while in storage?

  We offer 24-hour alarmed protection at our storage facility and also leave your furniture wrapped and padded during the time of your storage.